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Issues with Telephone Service?
If you have no dialtone on your line, your first step is to check to make sure that the cord is firmly connected from the jack to the phone or the cordless phone base. The next step in troubleshooting phone issues is to unplug all connected phones and then plug back in one at a time, this can help clear up line issues. If this does not resolve the issue please report the trouble you are having.
Report your Trouble!
During Normal Business Hours:
(Monday - Friday 8:00a - 5:00p)
(574) 223-0100
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During Business Hours your call with be answered by a member of our Level 1 team. If we are receiving a high volume of calls your call may go to voicemail. When leaving a message please leave your name, service address, the trouble you are having and a number we can reach you at shortly. You can also click the Chat button below!
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After Hours & Weekends/Holidays:
(574) 223-2191
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After hours and weekends calls will go to voicemail. Calls marked as urgent will be handled by the On-Call Support Team Member. When leaving a message after hours and on weekends please leave your name, service address, the trouble you are having and a number we can reach you at shortly. Please be prepared to answer a call back to you at the number you have provided as our Support Team may have questions or information for you.
While we don't like to have issues we do like to hear about them when they happen! If we don't know it's broke - we can't fix it.
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