How to read your RTC Bill:
Below is an example of how your RTC Bill will look. We have highlighted some items customers have had about their bill or items that are commonly overlooked. If you have any questions or concerns about your bill please feel free to give us a call at (574) 223-2191!
Remittance Ticket
This portion of your bill shows our company name and address along with your name and billing address. It also includes important information such as your Account Number ,Invoice Number, Bill Date, Due Date, and Amount Due. If you are set up for Auto Pay, this information will be listed in the Remittance box as well.
Balance Forward
Your previous bill total, less any payments made.
Adjustments
Includes any late fees or special purchases.
Service Summary
Lists all services, charges for the current billing period.
Account Level Charges Summary
Any charges or credits (such as auto-pay credit and/or E-statement rebates) are applied here.
Total Amount Due
Total of Balance Before Current Charges, Adjustments and the Subtotal Current Charges
Remittance Ticket
This can be used to submit payment method, or update your billing address.
Charge Details
Lists a detailed description of each service.
This last section of your invoice describes our delinquent invoice payment policy and late payment penalty policy.
Along the right side of your bill you will notice two sections; Account Summary and Message Center.
Account Summary
This shows your previous Balance, Previous Payments and any Adjustments. Past Due Balance (please note if you have a past due balance it is due upon receipt of your current invoice). Advance Payments and Current Charges will also be listed here. Amount Due is also included and is your total current charges and past due balance.
Message Center
Information and special offers are contained here.
